Privacy Policy

Effective Date: February 2, 2025
Last Updated: August 27, 2026

Information We Collect

Personal Information You Provide:

  • Name, email address, phone number
  • Mailing address for our Pony Express Postcard Club
  • Child's information (name, age, milestones) if you choose to share
  • Stories, photos, or testimonials you submit
  • Communication preferences and feedback

Automatically Collected Information:

  • Website usage data (pages visited, time spent)
  • Device information (browser type, operating system)
  • IP address and general location information
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information to:

  • Provide our programs and services (Roadmap, Postcard Club, resources)
  • Send educational content and updates
  • Improve our website and user experience
  • Respond to your questions and requests
  • Share family stories (with your explicit permission only)
  • Comply with legal obligations

We will NOT:

  • Sell your personal information to third parties
  • Share your information without permission
  • Use your child's information for commercial purposes
  • Send unwanted marketing communications

Information Sharing

We may share information with:

  • Service Providers: Email platforms, website hosting, mailing services
  • Partner Organizations: Only with your explicit consent
  • Legal Requirements: If required by law or to protect safety
  • Anonymized Data: For research or statistical purposes (no personal identification)

Your Privacy Rights

You have the right to:

  • Access the personal information we have about you
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of communications at any time
  • Withdraw consent for photo/story sharing

To exercise these rights: Contact us at hello@jacks-friends.com

Children's Privacy

We take children's privacy seriously and comply with COPPA (Children's Online Privacy Protection Act):

  • We do not knowingly collect information from children under 13 without parental consent
  • Parents control what information is shared about their children
  • All photos and stories require explicit parental permission
  • Children's last names are never shared publicly

Data Security

We implement reasonable security measures to protect your information, including:

  • Secure website hosting (SSL encryption)
  • Limited access to personal information
  • Regular security updates and monitoring
  • Secure third-party service providers

Contact Information

Questions about this Privacy Policy:
Email: hello@jacks-friends.com